Refund policy
Return & Refund Policy
All sales are final
Due to the nature of collectible trading card products, MeowJiko TCG Co. Ltd. does not accept returns or exchanges. All sales are final. We are unable to accept returns or exchanges for reasons including change of mind, buyer's remorse, pull results from sealed product, or the perceived value of cards obtained.
Please review your order carefully before completing your purchase, and contact us with any questions about a product before buying.
Refunds
While all sales are final, refunds may be issued at the sole discretion of MeowJiko TCG Co. Ltd. on a case-by-case basis. Requesting a refund does not guarantee that one will be granted. Any refund decision is made solely by MeowJiko TCG Co. Ltd. after reviewing the specific circumstances of the order.
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed, and note that your bank or payment provider may require additional time to post it to your account.
Damaged, defective, or incorrect items
We stand behind the authenticity and condition of everything we ship. Please inspect your order as soon as it arrives. If your item arrives damaged, is defective, or you have received the wrong item, contact us at contact@meowjikotcg.com within 48 hours of delivery with your order number and clear photos of the item and its packaging.
We will review the issue and, where appropriate, make it right — this may include a replacement, partial refund, or full refund, at our discretion. To be eligible, claims must be reported within the timeframe above and supported by photographic evidence. We may be unable to assist with claims reported after this window.
EU and UK cooling-off period
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer protection law. To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging, and you will need your receipt or proof of purchase. This right applies notwithstanding the "all sales are final" terms above. To exercise this right, contact us at contact@meowjikotcg.com.
How to contact us
For any questions about this policy or a specific order, reach us at contact@meowjikotcg.com. We aim to respond within 24 hours.