Shipping policy

Shipping Policy

Where we ship
MeowJiko TCG ships worldwide from Thailand.

Processing time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or public holidays. During new releases, restocks, or peak periods, processing may take slightly longer — if there is a significant delay, we will contact you.

Because we deal in high-value collectible product, every order is carefully checked, securely packed, and prepared for insured transit before dispatch.

Shipping rates & delivery estimates
Shipping charges are calculated at checkout based on your destination, and the weight and value of your order. You will see the exact cost before completing your purchase.

Delivery times vary by destination and courier. Estimated transit times will be shown at checkout where available. Please note these are estimates provided by the carrier and are not guaranteed — actual delivery may be affected by customs processing, courier delays, weather, or other factors outside our control.

Tracking
Every order is shipped with tracking. Once your order is dispatched, you will receive a confirmation email with your tracking number. Please allow up to 24–48 hours for tracking information to update after dispatch.

Insurance
For your protection and ours, all orders are shipped fully tracked and insured against loss or damage in transit. If your parcel is lost or arrives damaged, please see "Lost or damaged shipments" below.

Customs, duties & import taxes
Orders shipped outside Thailand may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout.

Duties and taxes are determined by your local customs authority, and we have no control over the amount charged or any delays customs may cause. We are unable to mark orders as "gift" or declare a value lower than the amount paid, as doing so is illegal. If you are unsure about the import charges that may apply, please check with your local customs office before ordering.

Please note: if you refuse or fail to pay import charges and the parcel is returned to us or abandoned, we cannot refund the original shipping cost, and any refund of the product value will be subject to our Return & Refund Policy.

Lost or damaged shipments
All shipments are insured. If your tracking shows no movement for an extended period, or your order arrives damaged, contact us at contact@meowjikotcg.com as soon as possible — and, for damage, within 48 hours of delivery with clear photos of the item and its packaging (as set out in our Return & Refund Policy).

We will work with you and the carrier to investigate and resolve the issue through the insurance claim. Please keep all original packaging until the claim is resolved, as the carrier may require it.

Incorrect shipping information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect address, any re-shipment will require payment of additional shipping costs.

Questions
For any shipping questions, contact us at contact@meowjikotcg.com. We aim to respond within 24 hours.